Garbo A Salon & Spa has room to add one Frontline Sales and Guest Services Coordinator to our Tribe. To join our team, you must be a person who aspires to go the distance, to succeed, build a career, and to thrive within our tribe and our company.
Garbo is a multi-location, 32 year veteran of the industry, a Salon Today Top 200 winner, and the recipient of the Austin Chronicle 2014 Readers’ Poll award for the best hair salon in Austin. We are looking to find just one person to grow with our company.
Experience with SalonBiz or another common salon Point of Sales system is preferred. Proficiency with Excel, Word, Outlook, and Filing Skills a must. Phone and advanced interpersonal communication skills are necessary. Garbo has a very high call volume on a 4 line system with calls that roll over from our South location. You must also be able to type 40+ words per minute and be skilled with data entry and tracking of numbers.
You are goal oriented and strong in setting and following deadlines with proper prioritization and follow-through on multiple fronts. You are sales minded; motivated and excited to achieve and push your tribe to hit certain sales goals. You understand marketing and social media, and are able to build and execute social media campaigns and marketing schemes. You have experience with Instagram, Facebook, Twitter, Pinterest, and enjoy showcasing the work of the tribe. You are exceptional, motivated, and a tribe player who is eager to learn and apply their knowledge in an environment of integrity and love for each other, our guests, and our shared passion for service.
You are a strong sales person and strive to hit and achieve sales goals. You have an uncanny ability to multitask without loss of place or productivity. You manage time, space, people, and money in a pleasant and positive manner without frustration. You are positive, punctual, confident, and professional while always striving for 5-star service and guest experience satisfaction. You are admired and respected by others as well as inspiring and uplifting to be around. You honor your time commitments and keep your work-space clean and organized.
If this sounds like you then you may be the right fit for Garbo.
As part of our team, you will be responsible for a high-touch customer service environment and coordinate daily activities of the front desk to deliver excellent customer service from check-in to check-out. This includes greeting guests and booking appointments. Promote Aveda products to guests and offer complimentary makeup touch-ups. Up-sell salon and spa services. Oversee daily activities of the stylists including managing customer flow and addressing customer concerns as needed. Manage salon team to achieve company goals for stylists' services, retail sales and customer retention. Promote new product launches and create inviting merchandising in the retail area. Coordinate bridal parties and manage bridal contracts. Produce a stream of content for our social media outlets.
You will be expected to work two evenings per week until 9 p.m. and Saturday or Sunday. You may be required to travel occasionally for business or educational events. This is a full-time position, with a training period 3 to 6 months before assuming all duties of the position.
You must have 2 years of experience in a service business such as salon, spa, retail or hospitality. Experience with Aveda products or other premier product lines is preferred. No phone calls will be accepted! Please email resume. Include in a cover letter why you will be an asset to our leadership team and what specific talents you offer to our business.
If this sounds like you and you would like an opportunity to meet with our management team please email your resume and cover letter to firstname.lastname@example.org