Garbo A Salon & Spa is looking to add one Frontline Sales and Guest
Services Coordinator to our Tribe. To join our team, you must be a
person who aspires to go the distance, to succeed, build a career, and
to thrive within our tribe and our company.
Garbo is a multi-location, 36 year veteran of the industry, a Salon
Today Top 200 winner, and the recipient of the Austin Chronicle 2014
Readers’ Poll award for the best hair salon in Austin. We are looking to
find just one person to grow with our company.
Experience with SalonBiz or another common salon Point of Sales system
is preferred. Proficiency with Excel, Word, Outlook, and Filing Skills a
must. Phone and advanced interpersonal communication skills are
necessary. Garbo has a very high call volume on a 4 line system with
calls that roll over from our South location. You must also be able to
type 40+ words per minute and be skilled with data entry and tracking of
You are goal oriented and strong in setting and following deadlines with
proper prioritization and follow-through on multiple fronts. You are
sales minded; motivated and excited to achieve and push your tribe to
hit certain sales goals. You understand marketing and social media, and
are able to build and execute social media campaigns and marketing
schemes. You have experience with Instagram, Facebook, Twitter,
Pinterest, and will enjoy showcasing the work of the tribe. You are
exceptional, motivated, and a tribe player who is eager to learn and
apply their knowledge in an environment of integrity and love for each
other, our guests, and our shared passion for service.
You are a strong sales person and strive to hit and achieve sales goals.
You have the ability to multitask without loss of place or productivity.
You manage time, space, people, and money in a pleasant and positive
manner without frustration. You are positive, punctual, confident, and
professional while always striving for 5-star service and guest
experience satisfaction. You are admired and respected by others as well
as inspiring and uplifting to be around. You honor your time commitments
and keep your work-space clean and organized.
As part of our team, you will be responsible for a high-touch customer
service environment and coordinate daily activities of the front line to
deliver excellent customer service from check-in to check-out. This
includes greeting guests and booking appointments. Promote Aveda
products to guests and offer complimentary makeup touch-ups. Up-sell
salon and spa services. Oversee daily activities of the stylists
including managing customer flow and addressing customer concerns as
needed. Manage salon team to achieve company goals for stylists'
services, retail sales and customer retention. Promote new product
launches and create inviting merchandising in the retail area.
Coordinate bridal parties and manage bridal contracts. Produce a stream
of content for our social media outlets.
You will be expected to work two evenings per week until 9 p.m. and
Saturday or Sunday. You may be required to travel occasionally for
business or educational events. This is a full-time position, with a
training period 3 to 6 months before assuming all duties of the
You must have 2 years of experience in a service business such as salon,
spa, retail or hospitality industry. Experience with Aveda products or
other premier product lines is preferred but not required. No phone
calls will be accepted! Please email resume. Include in a cover letter
why you will be an asset to our leadership team and what specific
talents you offer to our business.
If this sounds like you, then you may be the right fit for Garbo. If you
would like an opportunity to meet with our management team please email
your resume and cover letter to firstname.lastname@example.org
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